Get in Touch With Us

Got a question about how we review casinos not on GamStop, spotted something on the site that needs updating, or want to flag a free spins offer we should take a look at? This page covers the ways to reach the Non Gamstop Casinos team and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. Send your query to [email protected]

If you can, tell us in the first line what your message is about — a specific brand, a bonus term you're unsure of, or a general question about how sites not on GamStop work. It helps us get you a proper answer rather than a generic one.

What People Usually Get in Touch About

• Questions on how we compare casinos — for example, why one operator's free spins package ranks higher than another, or what "wagering requirements" actually mean on a welcome offer.
• Corrections — if a bonus figure, licence detail or payment method listed against a brand on our best non GamStop casinos guide looks out of date, tell us and we'll check it.
• Content suggestions — ideas for topics readers want covered, whether that's a payment method, a new operator, or a specific type of game.
• Partnership or editorial enquiries — if you represent a gambling operator or affiliate and want to discuss working with us, introduce yourself and explain what you have in mind.
• Support and safer gambling concerns — if you or someone you know is struggling with gambling, mention it in your message and we'll point you towards independent support organisations. We're not a support service ourselves, but we won't ignore a message like this.

What Happens After You Send a Message

Every email is read by a person, not a bot. We don't run an automated reply system that pretends to be a substitute for an actual answer. Our usual target is a response within two working days, though it can run longer at busy times — we'll still get back to you.

If your question is about a specific operator's offer — say the free spins terms attached to Betmica's welcome package or the wagering conditions on Kikibet's bonus — let us know which brand and which offer you mean. Bonus terms and free spins allocations change, so we always check the current position before replying rather than working from memory.

A Note on How We Work

We aim to keep the information on fyinetwork.co.uk accurate and current, and reader messages are part of how we do that. If something you've read here — a rating, a payment method, a claimed offer — turned out to be wrong or misleading, we want to hear it directly. Editorial rankings on this site are based on our own research into each operator's offering, and no brand pays for a better position; if a query about that ever comes up in your message, we're happy to explain how a listing was assessed.

This site is intended for adults aged 18 and over. If your message relates to age verification, account access or a dispute with a specific casino, we can point you towards the right general guidance, though disputes over individual accounts are ultimately a matter between you and the operator or its licensing authority.

Thanks for taking the time to get in touch — we'll do our best to give you a useful answer.